AAMCO Concord, CA
2096 Market St, Concord, CA 94520
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2096 Market St, Concord, CA 94520
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Great service, they really took care of me. They were extremely helpful and flexible with me in regards to funding. The new manager is honest and up front and she’s very sweet. I give AAMCO 5 stars now that it is under new management! If you’ve ever had a bad experience with these guys, I would suggest you give them a second chance! Thanks again AAMCO!
These guys are awesome from the Manager, staff and techs. I go to this shop for all my auto needs. I trust them and they never have let me down. So if you want a shop that is honest and trustworthy AAMCO is the place to go.
I recommend this place to all my friends. Rick was very courtesy and helpful. The technician knew his stuff. They checked me in and discovered the issue with my car. They were able to fix it that day.
These guys are great and really know their stuff. Very friendly and knowledgeable staff. They are honest and explain what I needed to know in detail. Great work!
This shop is amazing!! Rhiannon is so amazing and nice and knowledgeable! I need my car to get to work since i commute a lot, and it was nice to know they took good care of me and my car!
Good service. Well run transmission business. Westley the owner/manager runs a tight ship. He’s a no-nonsense guy who has over 38 years in the transmission business. He offers you several options as he did to me for my 24yr old Chrysler Town & Country Van and his analysis was spot on. One unique feature which AAMCO Concord offers is to include the costs of diagnostic and tear down towards a rebuild or new transmission avoiding double or overcharge. He even offered me an installation of a used transmission which saved me even more money. His work order was extremely detailed explaining all evaluations, work done and parts installed with clear pricing. No added costs without authorization. Westley also has experts with years of experience in installation and rebuilding transmissions. His office assistant Cecilia is probably the kindest person one could ever meet who is also very efficient with good organizational skills. I’m very glad I chose AAMCO Concord. Great experience!
Honest shop good prices and very friendly
So let me first say I’m not a car tech saavy guy so please understand when I say I didn’t know I didn’t know. A month ago I take my car ( a Lexus ) to Lexus dealer to have my car looked at due to possible transmission issues. As told by them I needed to have it replaced for the price of $7500. As they told me this I looked to my right and I noticed anAAMCO across the street. So I got in the car and quickly went across the street( quickly meaning 10mph for obvious reason lol) I was quickly greeted with a smile from the nice lady at the front desk. She was very nice and had nothing but great things to say about the team. I left the car there and they gave me two options a rebuild or a Remanufactured one both, are cheaper prices than Lexus. We discusssed a rebuild but they needed to confirm the damage before they can make their recommendation. We causally talked about it being 230 in price to inspect and will apply it to either option I choose as there were small differences in prices. Keep in mind both prices were respectable and reasonable. Also remember I stated earlier I don’t know what it takes to break down and build a transmission After a week I decided let’s just take it back to Lexus and called the AAMCO team I changd my mind. They asked me 2-3 times if I’m sure and my idiot self said yes. They obliged and put it back together. After a week when I arrived to pay the 230 It was actually $2300. You should have seen my face . I looked like I had muppets eyes. So as I share my thoughts with them ( not being a ken or Karen ) both party calmly exchanged our points of view. I was willing to pay for my stupidity but they also understood my situation and conceded that they wanted my business AND WAIVED THE $2300 of labor and work and kept the price as planned. WHO DOES THAT THESE DAYS … REALLY WHO!!! If I wanted to do the work with them they wouldn’t add 1 penny to the time and labor they loss over my ignorance! I’m happy and proudly paying them for the quote and I’m feeling guilty on how empathetic they were to me. In these tough times with rising costs, I cannot believe there are still business’s out here doing honorable, and respectable work with awesome customer service with a smile . If you are seeking a repair or seeking a good honest technician. This is the spot!!!!! If I can give 10 stars I would. Btw I flew home a day earlier to pay them and headed to get my car as I write this. Sincerely Happy customer
